Just got an error message of (CR-37857-0) USB Storage Device is not connected. To perform this job you need to carry out the formatting process on a computer first with exFAT file system then it will be fine. I know now what’s the issue. Hi Rob. What you can do about that is to reset PS4 system to factory settings. Eventually, if none works with you, you need to initialize PS4. Then I pressed populate and now my extended storage is beeping like crazy. Last night I started developing an illness and it lasted with me until this moment. So I booted in safe mode, and installed system software via internet cable. It looks like he UNplugged the playstation was on. I then noticed all the games weren’t downloading anymore and the drive wasn’t being detected. You need to initialize PS4 and it will work again for you. Probably a long shot but here we go. So, I’ve gone through almost all the comments on this post and I am still stuck. After this, reboot your PC and reconnect the WD external hard drive to the PC. my only guess is that I need a USB 3.0 cable, but I’m not particularly familiar with the different types of USB cables and don’t want to waste money on something that won’t work. Go and make FULL format to the drive on PC (FULL not QUICK). I set a list of games that I previously purchased from PS Store to download and leave the room. If you save the recovered files back to the same drive, the original data structures and data content would be corrupted or overwritten, which causes permanent data loss. drive and still got the error message. I might end up having reformatted to a different PlayStation, and see if my PlayStation can see it. Saw the newly saved backup had an extra folder level at the very top. Your external hard drive model is: “WD 8TB My Cloud“, right? Thanks. I will try on my pc and see if I can find another PS4. Does it work on PC? Click on Start > Type: regedt32 > Click OK. 2. The technology uses ultra-short heat pulses to change the magnetism of material in the drive, allowing for far faster drives. Don’t worry if your Western Digital(WD) external hard drive suddenly stops working or cannot be recognized by your PC while the light is blinking. If you have a PS4 Pro, the maximum compatible internal hard drive available is 2tb. Anyway, like I said we got the system back up and reset. Hi, it’s me again. Method 1: Initialize WD hard drive in Disk Management. As reference,most drive recoveries can be completed in around 10 to 12 hours for a 1-TB healthy hard drive in general conditions. I’m not sure if it’s PS4 Software Update 5.55 that caused the problem or it is a hardware issue with your PS4 USB card, although most probably it is the latter. PS4 insists I format the drive to make it suitable for extended storage when I try to locate restore data on it. Please come back if that doesn’t work for further assistance. What you have to do is to full initialize the PS4 and re-install the operating system. Try connecting a USB flash drive and see whether it works or not. Then your external hard drive is malfunctioning. If I need to initialize will I be able to recover my game files from online storage? 1. No unplugging of any sort was needed and believe me… If i had to reformat and redownload all the games again i would not do it. It’s either the USB bridge or the hard drive itself. I have connected it to my pc and it is working. Sometimes a simple and tiny electric shock in the cable (because it’s slightly damaged) can prevent the PS4 system from recognizing it. Hey , I had connected a 1TB hard disc to my PS4 slim & it was working fine for a year until last week!! It can immensely help in your situation. It gives me an error code “CE-300022-7” could you possibly help me know what the problems is? I connected my WD portable hard drive to my ps4 but it says it can’t be formatted. So…I’ve been following these posts as same is happening to me. Acronis True Image for Western Digital. That’s a common conflict in PS4 operating system, and initialization can fix it. Hello my segate HHD 1 terabyte is saying it is on while plugged in my PS4 but it is saying nothing is plugged in because my games will not open saying i need it be plug it in. You better consider a quick replacement for it. My Ps4 is up to date and since January my hard drive has been working fine, yet the one time I unplug it it malfunctions. So. When I connected it for the first time I started to synchronize and from one moment to another it appeared that I have 144115.2TB of capacity, and my PS4 does not allow me to format it. The PS4 system software doesn’t have the relevant driver for that particular external hard drive. If it does successfully recognize it and correctly determine the actual storage capacity, then it’s the hard drive that causes the problem. I bought a seagate backup plus hub and my ps4 is saying that it cannot format. You will need then a disk clone software to back up your data. You have to check that on a PC. You may need to full initialize the PS4 in order to rid of that problem. Same thing as Kevin happened to me but the light won’t turn on on the hard drive. Thanks in advance! It works on my laptop perfectly. Does it work fine or not? Have you tried to connect the external hard drive to a PC to make sure it’s not defective? If it works fine. Also, every now and again it pops up that the data for a game has been corrupted and that it needs to be deleted and downloaded again but can just be booted up again and work totally fine. Have no idea what happened. I updated ps4 to the latest version, turned it off for 5 minutes, formatted the hard drive on a computer to exfat, moved it to another usb, checked for errors and the hard drive is excellent. One day I turned on the ps4 and it wasn’t reading the external hard drive so I unplugged it and plugged it back in and it worked fine. Again, thanks for the help and responses! My 500gb external harddrive is unrecognized by the ps4, just bought it, worked for like 3 weeks then i kept having to save data onto system and delete game and reconnect the hard drive, happened like 3 times in one week where i just had to uninstall and reinstall everything on the harddrive and now it happened again but it wont even give me the option to format as extended storage at all, ive shut off unplugged everything and system is up to date. You’ll now be presented with the following options. Hi, i have a seagate 2TB PS4 external storage. Nothing is detected. But it doesnt gives me the “you can safely remove…”. Yes, unfortunately PS4 USB ports have serious issues with dealing with USB 3.0 connectivity. flash memory) to PS4 USB port, and check whether PS4 system recognizes it or not. wd 2tb gaming drive works with playstation 4 external hard drive -not working- cosmetic condition very good condition hdd is not recognized by pc. Update WD external hard drive driver to make it work. Plus I can’t find an option to format it via Mac anyway so maybe it’s not working on it. When you see any storage device is read with a very huge capacity, know for sure it’s defective. So, rest assured that your external hard drive is USB 3.0, because you could already used it in the past for saving games. I also plugged it into another ps4 and it’s still not able to be read what could he the issue? I have a friend hopefully coming over tomorrow with his PlayStation so I can try connecting to his console. Initialize PS4 first and update to the latest PS4 system software version. Most probably the PS4 database is corrupted. The 4TB external drive actually improves loading times over PS4's regular drive, as well as having the advantage of offering more space. You need either a desktop external hard drive or an external SSD (too expensive). no further testing has been done. If your PC recognizes it, come back to us and I will walk you through different methods to fix that issue. I have over 90 games, and its barely over 40% full. Since then I have not been able to get it to work. Now, tested it on MY PS4. It happen only with borderlands 2, I can play the other games as well and nothing happen. I panicked, rushed into my room tried to plug it up to see if i can get the light going again.. idk. The device manager shows it as not connected and doesn't appear in Disk Management either. I have a 3TB Seagate Free Agent Go Flex Desk external HD. You have a NAS external hard drive, not a regular one. Only dropped a couple of times onto carpet, none within the last year. You’re supposed to find it there as an unknown storage device format. so my internal hard drive doesnt work for my ps4 no more, so i bought a external hard drive and when i plug it in it still says (CE-34335-8) which is cannot access system storage. Connect your external HDD to a PC, and perform a FULL format (not quick), then try to connect it back to your PS4. Please help. Have you tried switching between the ports then? Hi, I need some advise please. I see there’s still a possibility to rescue the data on your external HDD. So I turned it on a while ago, and it didn’t recognise it, I restarted the PS4 and connected it directly to the USB port and it detected it, but it tried to repair it and it couldn’t, said it had to be formated. PS4 CUH-1200 Model. Reformatted again one last time but stopped it mide way through basically leaving it “unallocated” and finally it reconized it again. When the green is a storage drive, you do not have this freezing effect as the OS drive is still working and the program accessing the drive … Is the problem with my PlayStation or with my external storage? If it works fine, that means the USB bridge of your external hard drive is malfunctioning and needs a replacement. Now, connect the external HDD to your PS4 and restart it. Your external hard drive is apparently defective. I did all the trouble shooting recommended including reformatting the entire drive and now it won’t meet the conditions. Is there a way I can save my data, before doing a full format? | Reasons, Symptoms and Solutions, Cannot Start the Application (CE-30005-8) | Fixed by Experts, PS4 Error Code (CE-34878-0) – Totally Fixed by Experts, PS4 Storage Expert | All Rights Reserved ©2017-2019. Thanks. The light is on that shows its receiving power from the PS4 USB port but it says it’s not connected. Lots of useful info here. You need to full format (not quick) the external HDD in order to rectify it. If you have everything backed up, I strongly advise to initialize PS4 and then, as the next step, update to the latest PS4 system software version. You need to update to the latest version of PS4 system software once you finish initializing. You have to initialize PS4 and update it to the latest version, then re-install all your games. Game On. I don’t have a PS4 yet, I have been trying it on a friends to make sure it will work before I buy one myself so I can’t send through a picture of the error message at this stage. But does it delete the game in it ? *Face palm* And long story short its like its completely fried or something because it no longer has any “life” to it. After finally getting the system to reboot we had to do a complete factory reset. A FREE, yet powerful hard drive and remove the power button then select rebuild.. 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