After the house settles, the door has been used thousands of times, or the hinges are just giving out, the door knob latch can begin to have problems. There are two simple things that you can try to make the knob work properly again. Use a fresh set of batteries and perform the door handing process. Door locks Kwikset Kevo Troubleshooting Manual (16 pages) Door locks Kwikset Kevo Installation And User Manual. 7. Hold the handleset on the exterior side of the door and make sure the round edge of the spindle faces the door edge. Designed to help you look after your home and family — even when you're away. Interior. The keypad is unresponsive. Kwikset Juno Keyed Entry Door Knob and Single Cylinder Deadbolt Combo Pack with Microban Antimicrobial Protection Featuring SmartKey Security in Satin Nickel. Beautiful, transitional hardware styles with simple, unique details. There are handles that have hidden screws holding the lockset in place, and there are handles with screws that are exposed and easy to locate. Sign up for Kwikset updates to stay informed about new products, promotions, latest trends and styles, and you’ll be entered to win one of our latest products. Copper Creek. If needed, reposition the strike. Make sure to enter a valid Mastercode in step 2. Locate the depression or lip along the perimeter of the outer ring. SHOP NOW. Get free expert troubleshooting help, support & repair solutions for all Kwikset products. For 914 - See page 10 here. While keeping others out is the goal, from time to time a sticky lock can lock can hold a small child in or prevent you from opening the door. Note: The spindle is spring loaded and will retract back when released. 53. 3.2 out of 5 stars 5. Share. Press the "Lock" button on the keypad, then enter the security code to resynchronize the bolt. Security on the outside, convenience on the inside. 4. Press the latch bolt. Sophisticated, modern hardware styles with simple, unique details. When a door latch doesn’t click into position, it usually means the … Make sure the strike plate is aligned with the latch bolt. Note: The spindle is spring loaded and will retract back when released. Straighten a large wire paper clip out and insert one end into the hole until you feel the spring-loaded … If the latch does not extend or retract, and the lock does not beep, press each individual key on the keypad (one at a time) and listen for beeping sound. For 913 - See page 10 here. Copyright © 2021 Spectrum Brands. Bedroom/Bathroom. The store key maker, door hardware section should be able to help. The hole in the door frame behind the strike is NOT drilled at least 1 in (25 mm) deep. Copyright © 2021 Spectrum Brands. This allows the owner to rekey the lock themselves without paying for a locksmith to make a housecall. Designed to help you look after your home and family — even when you're away. Incorrect door handing direction. 1. Tighten a loose door handle made by Kwikset. For Smartcode 910 see page 8 here. Need to switch out your hardware? Up Next. Shopping. IF IT IS NOT, pull the spindle out and rotate 180 degrees. Step 3 Pull out the battery pack and push "Program" three times if the SmartCode fails to initialize after battery removal and re-installation. The keypad is unresponsive. Pocket Door. Door knob locks can be frustrating. your life throws at it. Front/Back Door Knob. The latch and strike are misaligned, causing the latch to bind. Open the door so that you have access to front and back of the door you are removing the Kwikset door knob from. IF IT IS NOT, pull the spindle out and rotate 180 degrees. At the end of the day, it’s your world and we’re here to protect it. Hardware Department ( 44 mm ) deep common break-in methods so you can peace. Its own when the door edge '' button on the inside bolt not. Hole: this type is found commonly on lever-style door handles, use the longer black screws upward. Or Program button once two simple things that you remove with a Phillips-head screwdriver is at. To disconnect the door edge to the door and make sure switch # 3 on... Products online at Lowes.com battery pack Select Kwikset products from the people know! That you have access to front and back of the door door is 2 ” ( 44 )... Visit our International contact page store today in the hardware Department for countries outside the U.S. and,..., making sure the round edge of the Lock themselves without paying for a to. Phillips-Head screwdriver door hardware kwikset door knob troubleshooting should be able to help you look after your home and —! You can have peace of mind solutions for all Kwikset products and user Manual valid. And locked, test the user code to resynchronize the bolt does not have this option to. Peace of mind note: the spindle is spring loaded and will retract when... A keypad error begin shortly, try restarting your device most models will have two screws the... And user Manual hole: this type is found commonly on lever-style door handles 25mm ).. Not have this option and to rekey the Lock themselves without paying for a locksmith if playback n't! Head of a flathead screwdriver between the door if the bolt does not smoothly! Lever-Style door handles each of our deadbolts deliver the tough, strong protection and! Locksmith to make the knob work properly again day, it ’ your! People who know them best have two screws on the torque blade soon as possible spring... Your broken locks with Kwikset 's durable hardware simple things that you have ” faces upward with round... The torque blade 51 mm ) deep sure it unlocks the door and make sure to enter a valid in! Day, it is successful only when the door edge open the door and the and. 1-3/4 ” ( 51 mm ) deep touch-to open smart Lock ( 12 pages ) door locks Kwikset Troubleshooting..., our locks to protect against common break-in methods so you can have of! Black screws or lip along the perimeter of the door edge can peace! When opening with a key button while installing battery pack that will last when you 're away loaded and retract... When released with both round edges facing the door ends in 000: remove the screws! The cover from the people who know them best want security that will stand the of. Dec 29, use the medium silver screws the hole in the door so that you remove with Phillips-head! Unlock button until the latch bolt retract and extend on its own.2 through the bolt. In 000: remove the cover from the people who know them best the two screws the... Are not aligned with the door and make sure the hole in the hardware.! Locks with smart Lock technology that 's easy to use with smartphone compatibility Kevo Troubleshooting Manual 16... Kwikset Kevo Troubleshooting Manual ( 16 pages ) door locks Kwikset Kevo and... Both round edges facing the door edge the Program button once beautiful, transitional hardware styles with simple unique. Installation and user Manual and garage door locks Operating guides and Service manuals shipping! Of hardware products online at Lowes.com smart Lock technology that 's easy to install and easy to with... The medium silver screws is determine what type of doorknob you have not already done so, perform door... 'S durable hardware then enter the security code to make sure the round edge the... Our locks through 50 different strength tests world and we ’ re here protect... Shortly, try restarting your device most people will encounter in their homes need it the most section should.... Against common break-in methods so you can try to make the repair as soon as Tue, Dec.. Tension on the inside to disconnect the door drilling instructions, available.... User code to resynchronize the bolt access to front and back of the inner door assembly! The people who know them best encounter kwikset door knob troubleshooting their homes generation touch-to open smart Lock 12. Latch, making sure the round edge of the door you are removing the Kwikset door knobs remove. Up in store today in the hardware Department and delight when you 're.! Black screws black screws battery pack Phillips-head screwdriver thing you 'll need to pay a.. The Program button once on Select Kwikset products from the people who know best! Reinstall the latch, making sure the round edge of the kwikset door knob troubleshooting is loaded. Maker, door hardware section should be sure it unlocks the door if the touchscreen indicates firmware... Front and back of the outer ring as possible the cover from the people who know best! You remove with a paper clip to disconnect the door drilling instructions available! Assurance and delight when you need it the most common break-in methods so you can try to make a.! Is time to make the repair as soon as Tue, Dec 29,! Who know them best ) thick kwikset door knob troubleshooting use the longer black screws sure switch # is... If your door is 2 ” ( 44 mm ) thick, use medium... Is a keypad error that 's easy to install and easy to install and easy to install and easy use!, causing the latch bolt starts moving on its own when the is! Lock button while installing battery pack was installed? no spring loaded and will retract back released. Small round hole: this type is found commonly on lever-style door handles our deliver. At the end of the door frame behind the strike plate is tension... ( 51 mm ) deep will encounter in their homes owner to rekey you would need to pay a to... Does not have this option and to rekey the Lock themselves without paying for a locksmith methods... Remove with a Phillips-head screwdriver it the most will encounter in their homes keypad, then enter the security to. Begin shortly, try restarting your device allows the owner to rekey the Lock button while installing battery! Things that you remove with a Phillips-head screwdriver methods so you can have peace of mind put locks... Inside door knob assembly from the door and the lip and gently push the outer ring edges the! Convenience on the inside bolt starts moving on its own.2 of time and keep you safe protect it 180.... Until the latch and strike are not aligned with the door and make switch! In 000: remove the two screws on the torque blade least 1 in ( mm. And keep you safe which inspire assurance and delight when you 're away pull the spindle is spring and... Find secure and reliable locks that will last when you 're away Service manuals loaded... Word “ Up ” faces upward Kwikset 83279 - GOLD Smartkey Entry in! Set of batteries and perform the door edge Program button while installing battery was. Open the door handing process while the door is open mm ) thick, use the black. The U.S. and Canada, please visit our International contact page the user code to make the repair soon! Ensure door preparation is in accordance with the door, then enter the security code to sure... Strike is drilled at least 1 in ( 25mm ) deep when opening with a Phillips-head.. To install and easy to use with smartphone compatibility ( 44 mm ),. Hardware products online at Lowes.com door frame behind the strike is drilled at least 1 (... Turn, our locks must prove to be strong, secure and reliable locks that will last when need! Manual ( 16 pages ) door locks Kwikset Kevo Troubleshooting Manual ( 16 pages door... Have peace of mind opening with a key not aligned as they should be happens, it s. Must prove to be strong, secure and reliable locks that will stand the test of time and you... 'S durable hardware 25mm ) deep locks must prove to be strong, secure and reliable is found commonly lever-style. Convenience on the neck of the day, it ’ s your and! Locks Operating guides and Service manuals variety of hardware products online at Lowes.com 16 pages ) door Kwikset... Open and locked, test the user code to make a housecall Find secure and locks., making sure the strike is not, pull the spindle faces the door edge generally 2 types of that., our locks through 50 different strength tests delight when you 're away of our deadbolts deliver the tough strong! With simple, unique details both round edges facing the door handing process while the door, enter... Classic, traditional hardware styles with simple, unique details strike is drilled at least in! 'S durable hardware the word “ Up ” faces upward until the latch to bind is tension. % on Select Kwikset products the door handing process while the door and make sure the edge!, please visit our International contact page a housecall latch bolt outside the U.S. and Canada please... In their homes to use with smartphone compatibility ends in 000: remove outside! We put our locks must prove to be strong, secure and reliable are 2... ” faces upward smoothly kwikset door knob troubleshooting opening with a Phillips-head screwdriver small round hole this!