Here are some rules to follow when you write an email in response to your boss’ complaint(s) Make your points brief. I didn’t really respond to any of this because I was still angry and wasn’t ready to “forgive and forget.” Any response would have been a lecture anyway, and I really don’t want to be “teaching” a grown man about appropriate office interactions. Are you still angry? Your boss's email to you was private, so your response should be a private one as well. Don't use the complimentary email you received from your boss to boast about your achievements to your co-workers. Even if they are angry with you; it is best to hear them out first before you attempt to formulate your response. For example, if your boss is criticizing your inability to meet deadlines, you'll need to improve your system so you turn your work in on time. If you try to suppress it and deal with in internally, it will take you a lot of effort and time to do so. These tips will work whether you’re emailing a stranger (like me) or replying to a critical email from your boss, coworker, client, etc. So, stop yourself from answering the email right away, no matter how much you want to dash off a response. How to avoid sending an angry email. But firing back an equally emotional email can land you in a lot of hot water, not to mention possibly ruin well-established and important relationships. He apologized again verbally that Monday. He sent an email apology that Sunday. Once you have heard them out, they will see that you are genuine in your desire to resolve the situation as amicably as possible. Ruchi Doshi, Account Manager at SRV Media, says, “A calm mind can come up with a better response than when you are angry. If you want to maintain a sane record at your workplace, you need to learn how to respond to a rude email. Never give a sudden reply to an angry email. So go take it out alone in a safe environment. Go for a walk, punch an innocent pillow, scream or cry it out. Depending on the condition that each customer came to you in, you will need to handle the interaction differently. Come back and read the email again. Write your angry response down on a piece of paper. Most emails are not time-sensitive, so you can take all day to respond if you need to. Your response needs to be calm and professional, so don’t write it in a rush. Yes, write it all out. Your first reaction upon reading an angry email might be to respond right away. You need to plan your response carefully. Check your emotions. You may not want to say anything that you might regret later. Step #1 – write the email. 1. Your response to this rude email will show whether you are a thorough professional or you still act on impulse. There is no need to write a thesis in your response. Start With a “Thank You” Let it all out and don’t hold anything back. For example, at some point you're going to be on the receiving end of a nasty email. If you're doing a good job, it shows in your interaction with colleagues and the way your perform your … Some customers are angry before they email. It might come from your boss or a co-worker, a client or customer, perhaps even a stranger. Image Credit: rd. This will help you process all your negative emotions and greatly reduce your anger. Whatever works as long as it doesn’t harm you or anyone else. Don't get angry at your boss if the criticism is entirely warranted. If the email is just as critical as you immediately thought, you need to accept and learn from it. Take your time writing your response. After you write your response, set it aside for about an hour. At a glance, all angry customers might appear the same but, they are not all created equal. Keep It Short And Straight And be polite in your response, even if the sender was not.” Calm down before you respond to an angry mail. 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